Terms of Service

Last updated: September 6, 2026

Welcome to Crystal Wave. By accessing or using our website and purchasing our products, you agree to these Terms of Service.

1. About Crystal Wave

Crystal Wave is an online store offering beauty, hair-care, self-care and lifestyle products, including hair and scalp products and candles.

2. Using Our Website

You agree to use this website only for lawful purposes and not to misuse, interfere with or attempt to gain unauthorised access to any part of our website or services.

You must provide accurate information when creating an account or placing an order.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs and information on our website are accurate. However, colours and appearance may vary depending on your device or screen.

Product availability may change without notice.

Hair and beauty products should only be used according to their directions. Please review ingredients and warnings before use, especially if you have known allergies or sensitivities.

Crystal Wave does not guarantee specific results from hair, beauty or personal-care products because results may vary from person to person.

4. Prices and Payments

All prices are displayed in South African Rand (ZAR).

Prices and promotions may change at any time. The price applicable to your order is the price displayed when you complete your purchase, subject to obvious pricing errors.

Payment must be successfully received before an order can be processed and dispatched.

5. Orders

Submitting an order does not guarantee acceptance of the order. Crystal Wave reserves the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing error, payment cannot be processed, or fraudulent activity is suspected.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Shipping

Orders will be shipped to the delivery address provided at checkout.

Delivery times are estimates and may be affected by circumstances outside Crystal Wave's control.

Customers are responsible for providing a correct and complete delivery address.

Please refer to our Shipping Policy for further information.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Nothing in these Terms is intended to remove or limit any consumer rights provided by applicable South African law.

8. Intellectual Property

All Crystal Wave branding, logos, product names, photographs, graphics, written content and other original material on this website belong to Crystal Wave or are used with permission.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services, applications and payment providers to process payments, provide functionality or support our store.

We are not responsible for the policies, availability or operation of third-party services.

10. Website Availability

We do our best to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

11. Changes to These Terms

Crystal Wave may update these Terms of Service from time to time. The latest version will be posted on this website with the updated date.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law.

13. Contact

If you have questions about these Terms of Service, please contact Crystal Wave using the contact information provided on our website.

Crystal Wave
South Africa
Website: thecrystalwave.co.za