Frequently Asked Questions

What products does Crystal Wave sell?

Crystal Wave offers a variety of carefully selected products across lifestyle, beauty, home, accessories and more. Our collection is constantly growing, so there’s always something new to discover. ✨

What payment methods do you accept?

We accept secure online payments through the payment options available at checkout.

How much is shipping?

Shipping fees are calculated at checkout based on your order and delivery location.

Do you offer free shipping?

Yes! Orders over R1,000 qualify for free shipping. 🤍

How long will my order take to arrive?

Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location and courier.

How can I track my order?

Once your order has been shipped, you will receive tracking information where available.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes or cancel your order. Once an order has been processed or shipped, changes may no longer be possible.

Can I return or exchange an item?

Please see our Refund & Returns Policy for information about eligible returns, exchanges and refunds.

What if my order arrives damaged?

Please contact us as soon as possible and provide your order number along with clear photos of the damaged item and packaging. We’ll do our best to assist you.

What if I receive the wrong item?

Contact us as soon as possible with your order number and photos of the item you received so we can investigate and assist you.

Are the products exactly as shown on the website?

We do our best to display products as accurately as possible. However, slight differences in colour, appearance or packaging may occur due to lighting, screens or supplier variations.

How can I contact Crystal Wave?

You can contact us through the contact information provided on our website or through our social media pages. We’re happy to help! 🤍