Privacy policy

At Crystal Wave, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect:

  • Personal information you provide when placing an order, signing up for our newsletter, or contacting us (e.g., name, email address, phone number, billing and shipping address).

  • Payment information is securely processed through trusted payment providers and is not stored on our servers.

  • Usage data collected automatically, including IP address, browser type, pages visited, and interactions with our website.

  • Cookies and similar technologies to improve site functionality and user experience.

How We Use Your Information:

  • To process and fulfill orders.

  • To send important updates about your order, promotions, and newsletters (if you’ve subscribed).

  • To personalize your shopping experience and improve our website.

  • To comply with legal obligations.

Data Sharing and Security:

  • We do not sell or trade your personal information to third parties.

  • Trusted third-party service providers may have limited access to your data for order processing, shipping, or marketing purposes.

  • We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse.

Your Rights:

  • You can access, update, or request deletion of your personal information by contacting shop@thecrystalwave.co.za.

  • You can unsubscribe from marketing emails at any time.

Cookies:
Our website uses cookies to enhance your experience, analyze site traffic, and personalize content. You can adjust your browser settings to manage or block cookies.

Contact Us:
If you have any questions about this Privacy Policy or how we handle your data, please email us at shop@thecrystalwave.co.za.