Shipping Policy

At Crystal Wave, we aim to deliver your orders quickly and safely via Aramex.

1. Order Processing

• Orders are typically processed within 1–2 business days.
• Once processed, your order will be shipped via Aramex.

2. Shipping Costs

• Free shipping for orders over R1000.
• For orders under R1000, a flat shipping fee of R100 applies to cover Aramex shipping.

3. Delivery Time

• Standard delivery within South Africa: 7–14 business days.
• This includes processing, shipping, and any customs handling.
• You will receive tracking information via email once your order ships.

4. Lost or Damaged Items

• Please inspect your package on arrival.
• If your order is lost or damaged during delivery, contact us immediately at [Email].
• We will work with Aramex to resolve the issue or replace the item.

5. International Shipping

• Currently, we only ship within South Africa.
• International shipping may be added in the future.