Privacy Policy

At Crystal Wave, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing & shipping addresses
  • Payment information (processed securely by third-party providers)

Automatically Collected Information

When you browse our store, we automatically collect:

  • IP address
  • Device and browser information
  • Pages viewed and time spent on our site
  • Cookies and similar technologies

We use this data to improve your shopping experience and keep our website secure.

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate about your orders or support inquiries
  • Improve our website and product offerings
  • Send marketing emails (you can unsubscribe anytime)
  • Prevent fraud and protect our store

3. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted service providers, such as:

  • Payment processors (e.g., Yoco)
  • Couriers (e.g., Aramex)
  • Email marketing services
  • Shopify, our website platform

These providers only receive the data necessary to perform their services.


4. Cookies

We use cookies to:

  • Remember your cart
  • Track website performance
  • Improve user experience

You can disable cookies in your browser, but some features may not work properly.

 

5. Data Security

We take reasonable measures to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorized access
  • Disclosure

Payment information is encrypted and processed securely by third-party providers. We do not store full card details.

 

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent for marketing communications

Contact us at shop@thecrystalwave.co.za to exercise any of these rights.

 

7. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.


8. Contact Us

For questions about this Privacy Policy, contact us at:

Email: shop@thecrystalwave.co.za

Store Name: Crystal Wave